Article
Beyond Compliance: Why Islamic FinTech's Real Barrier Is UX, Not Faith
Four design frictions push faith-conscious users away from Islamic digital banking, and how Wahed, Aeon Bank and MY alrajhi answer them.
ExploreFinancial Services Design & Research
Across banking, insurance, investment, and MSME finance, we help organizations understand real financial behaviors and design products built for trust and long-term use.
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Helping insurers turn complex policies into products people understand, using research into how households plan for risk.
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Financial behavior is becoming more intentional
As users grow more informed, expectations shift toward clarity, trust, control, and long-term value.
Finance is becoming more intelligent
As automation becomes ordinary, products compete on judgment, clarity, and what they choose to suggest.
Finance is becoming more contextual
Products are increasingly shaped by culture, values, and individual priorities.
15%+
growth in Indonesia’s halal finance sector in 2022, reaching ~$156.8 billion, positioned the country as a global leader.
Growth is not the constraint. The real barrier in Islamic digital banking is UX, not faith
“Working with Sixty Two was one of the most valuable investments we've made in our team's growth. Their training went far beyond technique. It reshaped the way we think about communicating insights.”
Indah Putri
Head of Customer Experience, OCBC
Our Perspective on Finance
Research, insights, and ideas from our work across financial services
Research report
Generation by Generation: Decoding Financial Mindsets in the Digital Age
How behavior, tech adoption and values shape financial choices across generations in Indonesia, in five chapters.
ExploreResearch report
Reimagining Priority for the Digital-First Generation
Explore how you can transform your approach to priority banking and connect with the next generation of customers to stay ahead and competitive in the financial landscape.
ExploreResearch report
Designing for the Silver Generation
Designing retirement in Indonesia starts with looking closely at how older adults move through their days.
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AI for the Unbanked: How Technology Can Empower Rural Entrepreneurs
Exploring the ways to combine the strength of technology and AI with proven community lending model to unlock new financial opportunities for underserved communities.
ExploreMobile Inclusivity for the Unbanked
Explore how due to the digital shift, banking has now become more inclusive towards the unbanked because of the innovation of e-wallets that gave them the opportunity to finally gain access to their much needed financial services.
ExploreTransaction Design As Part of The Customer Experience
As part of the customer experience, transaction design should aim to facilitate a smooth and seamless flow from the point of purchase to the point of use. In this post, we will explore 5 types of transactions that a business might carry out.
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Modern Silver Banking with DBS at Singapore Design Week
Supporting DBS with their session on aging and multigenerational finance, unpacking how inclusion can be a catalyst for innovation in banking.
Customer Satisfaction through Enhanced UX in Banking Apps
Our co-founder joined Bank Jago, Bank Saqu, and DBS to discuss how seamless, insight-driven experiences are shaping modern banking across Southeast Asia.
A Digital Banking Transformation Journey in Indonesia
Explore how digital banking experiences can be shaped around real user behaviors, bridging product, systems, and everyday financial needs.
Generational Wealth Report Launch Event
We dived deep into the generational shifts in spending, saving, and investing, uncovering key trends that shape the way we manage money today.
Design System Workshop with Bank Saqu
A workshop empowering the Bank Saqu team to adopt and scale their Design System, applying them strategically to real-world product challenges.- Generational Wealth Report Sharing Session with Bank Saqu
An intimate sharing session with Bank Saqu's team to bridge insights and impact from our Generation by Generation Financial Report. 
Design Thinking Workshop with CIMB Bank
A multi-day workshop bringing designers and non-designers together to apply design thinking to real-world banking challenges.- UI/UX & Design Systems Workshop with CIMB Bank
A two-day workshop helping the CIMB team strengthen UI/UX practices and build a more consistent approach to design systems. 
Research Insights to Decision Workshop with OCBC Bank
A workshop helping the OCBC team turn research findings into clearer decisions, priorities and actionable next steps.- Modern Silver Banking with DBS at Singapore Design WeekSupporting DBS with their session on aging and multigenerational finance, unpacking how inclusion can be a catalyst for innovation in banking.
- Customer Satisfaction through Enhanced UX in Banking AppsOur co-founder joined Bank Jago, Bank Saqu, and DBS to discuss how seamless, insight-driven experiences are shaping modern banking across Southeast Asia.
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How we help in finance
Three ways we help financial organizations understand, design, and build for what’s next.
