One of the focus we set in the beginning is to set clear user flow & information architecture. Before the redesign, there wasn’t really any hierarchical structure to the dashboard. We simply this by identifying the two main areas users need easy access on the dashboard, namely transactions & actions.
From user interviews we did with Hover’s customers in Africa, we found that when users need a better system to manage hundreds of actions. This includes tasks such as creating & editing actions and creating & editing parsers related to actions. Users also need to be able to view the interrelated actions connected to different apps and status of each actions from the get go.
One app might have to facilitate thousands of transactions on a daily basis. It is crucial to allow users view and filter transactions related to different actions & operators. Transaction status is one of the most important feature to illustrate the intended transaction message.
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